| |
Business
Objectives, Innovative Solutions
Services
We believe that creating
an environment that allows people to succeed
takes more than business, operational and people
skills. It is a multifaceted endeavor that
requires careful analysis, planning and
expertise. It must also link strategic goals and
objectives with the
daily activities of the workforce. All our
services are performed with the utmost regard
for quality, integrity and confidentiality.
CUSTOMER RELATIONSHIP MANAGEMENT
(CRM)
|
-
Client Program
Implementation
-
Operational Strategies
-
Contact Center Start-up and
Build Out
|
-
Service Management
-
Workforce Management
-
Help Desk Management
|
WORK PROCESS DESIGN
|
-
Organizational Analysis
-
Work Process Redesign
|
-
Profitability Analysis
-
Success Measurements
|
PROJECT MANAGEMENT
|
-
Short & Long Term
-
PMBOK Techniques
-
Contract
Administration
|
-
MS Project Tracking
-
Time & Budget
Management
-
AIA
Administration
|
HUMAN CAPITAL CONSULTING
|
-
Regulatory
Compliance
-
HR Metrics –
Balanced Scorecard
-
Employee Performance
Management
-
Employee and Labor
Relations
|
-
Talent Management
and Retention
-
Employee Handbooks
-
HR Administrative
Support
-
Organizational
Design
|
TRAINING, INSTRUCTIONAL
DESIGN, AND PERFORMANCE
ANALYSIS
|
-
Curriculum and
Course Development
-
Multi-Media
Presentation
-
Success Measurements
|
-
Training Delivery
-
Student and
Instructor Guides
-
Results Analysis
|
COMMUNICATION SKILLS
DEVELOPMENT
|
-
English as a Second
Language
-
Cross-cultural
Workforce Management
|
-
American Culture
Education
|
|
